| Abuse |
Use to bad effect or for a bad purpose. Misuse. Treat with cruelty or violence |
| Abuse (emotional/psychological) |
A form of abuse, when a person is subjected or exposed to, behaviour that may result in psychological trauma |
| Accidental Exposure |
Subjecting to an experience unintentionally |
| Acquired brain injury (ABI) |
Brain damage caused by events after birth, rather than as part of a genetic or congenital disorder |
| Advocate |
A person who publicly supports or recommends a particular cause or policy. This can be an appointed professional, or a selected person of trust |
| Agreed ways of working |
Employer defined safe and suitable ways in which an employee is expected to work |
| Alzheimer’s disease |
A progressive mental deterioration that can occur in middle or old age |
| Abuse |
Use to bad effect or for a bad purpose. Misuse. Treat with cruelty or violence |
| Abuse (emotional/psychological) |
A form of abuse, when a person is subjected or exposed to, behaviour that may result in psychological trauma |
| Abuse (Institutional) |
Maltreatment of a person from a system of power, such as a care facility or home |
| Accidental Exposure |
Subjecting to an experience unintentionally |
| Acquired brain injury (ABI) |
Brain damage caused by events after birth, rather than as part of a genetic or congenital disorder |
| Advocate |
A person who publicly supports or recommends a particular cause or policy. This can be an appointed professional, or a selected person of trust |
| Agreed ways of working |
Employer defined safe and suitable ways in which an employee is expected to work |
| Alzheimer’s disease |
A progressive mental deterioration that can occur in middle or old age |
| Anxiety |
A worry about future events and fear is a reaction to current events. These feelings may cause physical symptoms, such as a fast heart rate and shakiness |
| Appraisal |
Formal assessment of the strengths and weaknesses of someone or something. Appraisal often involves observation or some kind of testing |
| Autistic Spectrum Disorder (ASD) |
Autism, the name for a range of similar conditions, including Asperger syndrome, that affect a person’s social interaction, communication, interests and behaviour |
| Bed rail |
A safety bar that is attached to the bed to stop people from falling out of bed while asleep. Can also facilitate people raising them out of bed as a handrail. Isn’t a restraint but a guard |
| Bed rail entrapment |
When some is trapped in the gaps in the bed rail, often from usual repositioning while asleep. Can be very distressing and uncomfortable, possibly harmful |
| Best practice |
A process, method or technique that has been generally accepted as superior to any alternatives |
| Biological Agents |
A bacterium, virus, protozoan, parasite, or fungus that can be used purposefully as a weapon as it is harmful |
| Body language |
Facial expressions, body posture and position. Eye contact, touch, gestures, facial expression and proximity |
| Brain Stem |
Base of the brain that controls the flow of messages between brain and body, and controls basic essential body functions |
| British Institute for Learning Disabilities (BILD) |
Institute to support those with learning disabilities and their families |
| Cancer |
A group of diseases involving abnormal cell growth with the potential to invade or spread to other parts of the body. Resulting in disruptive malignant tumours |
| Carcinogens |
Anything that helps the formation of cancer |
| Care Certificate |
Document that contains 15 standards that all workers, working in either health or social care, need to show they meet; this maps to NOS and Minimum Standards |
| Care Management System (CMS) |
Computer software to manage your day-to-day care and staffing needs from care plans, risk assessments and reviews through to absence tracking, training and rotas |
| Care Plan |
A summary of the needs and service options identified in the assessment process and is an outline of the plan developed by the client and Case Manager to meet the client’s needs. It can also hold their personal information and preferences |
| Care Quality Commission (CQC) |
The independent regulator of all health and social care services in England |
| Cerebellum |
Part of the brain that receives information from the sensory systems and regulates movement |
| Cerebral palsy |
The name for a group of lifelong conditions that affect movement and co-ordination, caused by a problem with the brain that occurs before, during or soon after birth |
| Chronic Depression (Dysthymia) |
Persistent long-term depressive disorder |
| Chronic Obstructive Pulmonary Disease (COPD) |
The name for a group of lung conditions that cause breathing difficulties |
| Clean procedure |
Procedures to reduce the number and transmission of pathogens, e.g. sterilization, cleaning methods, removal of waste |
| Clinical waste |
Waste which may prove hazardous to any person coming into contact. Waste which consists wholly or partly of tissue, blood or other body fluids, excretions, drugs, swabs or dressings, syringes, needles |
| Code of Conduct |
A set of rules outlining the social norms and religious rules and responsibilities of, or proper practices for, an individual, party or organization. Related concepts include ethical, honour, moral codes and religious laws |
| Communicable Disease |
An infectious transmissible disease |
| Communication aids |
Items or devices that enable communication to be possible or improved |
| Communication barriers |
Factors that prevent people from communicating effectively |
| Communication chart tool |
Gives support staff information on how the individual communicates with their behaviour as well as with words and provides information on what staff must do to support the person |
| Competence |
(In context) All those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research evidence |
| Complacent |
Showing smug or uncritical satisfaction with oneself or one’s achievements |
| Confidentiality |
Information that kept within the service on a need-to-know basis. Information is thus restricted to authorised people only. Individuals must grant consent for their personal, private information to be shared |
| Consent |
Permission for something to happen or agreement to do something |
| Control of Substances Hazardous to Health (COSHH) |
Regulations so employers need to either prevent or reduce their workers’ exposure to substances that are hazardous to their health |
| Creutzfeldt-Jakob Disease (CJD) |
Fatal brain disorder. Early symptoms include memory problems, behavioural changes, poor coordination, and visual disturbances. Later dementia, involuntary movements, blindness, weakness, and coma occur. About 90% of people die within a year of diagnosis |
| Criminal prosecution |
The proceeding to a proper court on behalf of the public for the purpose of securing the conviction and punishment of someone accused of a crime |
| Cross contamination |
The transfer of unwanted substance or material from one area or object to another |
| Culture |
The ideas, customs, and social behaviour of a particular people or society |
| Cumulative injuries |
An injury which occurs over time. For instance, back injuries progressively forming and getting worse though lifting heavy loads frequently |
| Daily living aids |
Tools/equipment to help with everyday tasks and activities such as dressing, eating, cooking, bathing and more |
| Day Service |
Arranged opportunities to have fun and socialise with other people, and offer family carers a break |
| Decontamination |
Neutralization or removal of dangerous substances, radioactivity, or germs from an area, object, or person |
| Delirium |
Acute confused state, is an organically caused decline from a previously baseline level of mental function |
| Dementia |
An umbrella term used to describe a range of progressive neurological disorders, that is, conditions affecting the brain |
| Dementia with Lewy bodies (DLB) |
Type of dementia that shares symptoms with both Alzheimer’s disease and Parkinson’s disease |
| Depression |
A common mental disorder that causes people to experience low mood, loss of interest or pleasure, feelings of guilt or low self-worth, disturbed sleep or appetite, low energy, and poor concentration |
| Dietitian |
Qualified health professionals that assess, diagnose and treat dietary and nutritional problems |
| Discrimination (discrete) |
Treating someone less favourably because they have a protected characteristic |
| Discrimination |
To treat somebody differently because of who they are or what they choose to believe in. It is an action based on a negative attitude towards others which leads to that individual or group of people being disadvantaged or oppressed in some way |
| Discrimination (associative) |
Treating someone less favourably because they are associated with someone who has a protected characteristic |
| Discrimination (Institutional) |
When institutions such as schools, employers or churches reflect the structure of the society they serve, and discriminate against excluded groups through their rules or practices |
| Discrimination (Structural) |
When certain communities and societies have discriminatory views about certain people and other societies. They tend to pass on their discriminatory views down through the generations. They have a certain set of beliefs that they follow and have preconceived ideas |
| Discrimination by perception |
Treating someone less favourably because you think they have a protected characteristic |
| Diversity |
When many different types of things or people being included in something |
| Domestic waste |
Waste that is generated as a result of the ordinary day-to-day use of a household or home |
| Domiciliary care |
When care is provided in the individuals home |
| Downs Syndrome (DS or DNS) |
Genetic disorder typically associated with physical growth delays, characteristic facial features and mild to moderate intellectual disability |
| Duty of care |
In tort law, a duty of care is a legal obligation which is imposed on an individual requiring adherence to a standard of reasonable care while performing any acts that could foreseeably harm others. Being careful to not commit negligence |
| Dysphagia |
Symptom of difficulty in swallowing |
| Electronic methods (of communication) |
Digital exchange of information, such as texts and e-mail |
| Empowerment |
Authority or power given to someone to do something; process of becoming stronger and confident, especially in gaining controlling in one’s life |
| Environmental factors |
In this context, the immediate setting, the place and all the elements of light, noise, smell, physical objects |
| Epilepsy |
A neurological disorder marked by sudden recurrent episodes of sensory disturbance, loss of consciousness, or convulsions, associated with abnormal electrical activity in the brain |
| Episodic Memory |
Memory of past experiences with times, places, associated emotions, and other contextual information |
| Equality |
Treating people alike in accordance with their needs, irrespective of their differences. It includes making sure everyone has equal opportunities |
| Equality Act 2010 |
Over 116 separate pieces of legislation in a single, simplified framework. It clearly sets out the ways in which it’s unlawful to treat someone, and promotes a fair and more equal society for everyone |
| Equality and Human Rights Commission (EHRC) |
Established by the Equality Act 2006, it is an independent body that has a general duty to encourage and support the development of a society |
| Ethnicity |
The fact or state of belonging to a social group that has a common national or cultural tradition |
| E-tran frames |
A sheet of stiff, transparent plastic (Perspex) onto which symbols or words can be stuck with Blu-Tack or Velcro |
| Eugenics |
Set of beliefs and practices that aims at improving the genetic quality of a human population |
| Exploitation |
Action or fact of treating someone unfairly in order to benefit from their work |
| Extra care housing |
Housing designed to provide the varying levels of care and support people may need in later life |
| Eye gaze system |
An eye-operated communication and control system that empowers people with disabilities to communicate and interact with the world. By looking at control keys or cells displayed on a screen, a user can generate speech either by typing a message or selecting pre-programmed words or phrases |
| Faeces |
Waste matter remaining after food has been digested, discharged from the bowels; excrement |
| Fibromyalgia |
Long-term condition that causes pain all over the body |
| Abuse (financial) |
Illegal or unauthorized use of a person’s property, money, pension book or other valuables |
| Fragile X syndrome |
A genetic condition that causes a range of developmental problems including learning disabilities and cognitive impairment |
| Frontal Lobe |
Part of the brain that controls important cognitive skills in humans, such as emotional expression, problem solving, memory, language, judgment, and sexual behaviour |
| Fronto-temporal dementia (FTD) |
Deterioration of the part of the brain that deals with behaviour, problem-solving, planning, the control of emotions and speech |
| General Practitioner (GP) |
A medical doctor who treats acute and chronic illnesses and provides preventive care and health education to patients |
| Generalised Anxiety Disorder (GAD) |
A disorder in which the sufferer feels in a constant state of high anxiety |
| Gibbs’ reflective cycle |
A popular tool used for reflection. There are 6 stages of the cycle in total: description, feelings, evaluation, analysis, conclusion and action plan |
| Good communicator |
A strong combination of verbal and non- verbal skills in order to meet communication and language needs, wishes and preferences. Isn’t about the ability to talk a lot |
| Harassment |
Behaving in a way the recipient finds offensive |
| Hazard |
A risk factor. A potential source of harm or adverse health effect on a person or persons |
| Health and Safety at Work etc Act 1974 |
Primary piece of legislation covering occupational health and safety in the UK |
| Health and Safety Executive (HSE) |
Body responsible for the encouragement, regulation and enforcement of workplace health, safety and welfare, and for research into occupational risks in the UK |
| Healthcare Assistant (HCA) |
A nurses assistant that looks after the comfort of the individuals, while handling maintenance individual’s rooms, keeping an eye on conditions and interacting with the individuals |
| Hepatitis B |
An infection of the liver caused by a virus that’s spread through blood and body fluids |
| HIV |
A virus that damages the cells in your immune system and weakens your ability to fight everyday infections and disease |
| Hoist |
Equipment to raise someone by means of ropes and pulleys |
| Holistic |
Characterized by the treatment of the whole person, taking into account mental and social factors, rather than just the symptoms of a disease |
| Human Rights Act |
Act gives people who live in the UK a range of basic human rights |
| Huntington’s disease |
Huntington’s disease is a genetic condition that damages nerve cells in the brain. Damage gets progressively worse over time and can affect movement, cognition and behaviour |
| Hyperthermia |
A condition in which the body’s temperature is higher than normal |
| Hypodermic needle |
A category of medical tools which enter the skin, called sharps, is a very thin, hollow tube with a sharp tip that contains a small opening at the pointed end |
| Hypothermia |
A condition where the body loses heat faster than it can produce heat, causing a dangerously low body temperature |
| Inclusion |
A person being included within a group or society, and encouraging a sense of belonging so that everyone feels valued |
| Incontinence pad |
A small, impermeable multi-layered sheet with high absorbency that is affixed to one’s underpants to absorb any urination that may occur from the weakening of the pelvic or urethral muscles |
| Independence |
Being free from outside control; not subject to another’s authority. Not dependant on another person to live your life |
| Indirect discrimination |
Applying a rule to everyone that affects people with protected characteristics more than others |
| Individual |
(In the health and social care context) a person undergoing care or treatment |
| Infection / Infectious |
Contagious, can be spread from one person/place to another via physical contact, exchange of fluids, or airborne |
| Infection control chain |
Six different links: pathogen, reservoir, portal of exit, means of transmission, portal of entry, and the new host. This chain spreads infection, to prevent infection you have to break one or more of the links |
| Information Governance risk assessments |
Analysis of potential harm that can occur if information is mishandled |
| Informed Choice |
When an individual is aware of the factors and risks that are involved to perform or complete an activity when they decide to do it or not. They must be capable of retaining the information long enough and be able to process the significance of the factors and risks |
| Informed consent |
When permission is given by an individual to have something performed on them or done to them. When permission is given they must be aware of factors and risks and be capable of retaining and processing this information |
| Interpersonal communication |
Communication between two people |
| Interpreter |
Someone who is trained to take one form of communication and convert it and relay it’s information in an alternative form of communication. This is commonly translating one language to another verbally, however it can be other forms of communication too |
| Key worker |
An employee who provides a vital service for the individual |
| Korsakoff’s Syndrome |
A chronic memory disorder caused by severe deficiency of thiamine, most commonly caused by alcohol misuse |
| Learning disabilities |
Inadequate development of specific academic, language, and speech skills |
| Learning disability nurse |
A specialist healthcare professional who supports people with learning disabilities, as well as their families and staff teams, to help them to achieve a fulfilling life |
| Legislation |
Laws, enforced rules set by government. It is legal to break laws or oppose legislation with your actions |
| Lewy body dementia |
Dementia with progressive decline in mental abilities. May experience visual hallucinations, and changes in alertness and attention. Possibly Parkinson’s disease-like symptoms such as rigid muscles, slow movement and tremors |
| Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) |
Regulations that place duties on people and companies who own, operate or have control over lifting equipment |
| Manual handling techniques |
Recommended processes for activities such as lifting, lowering, pushing, pulling and carrying |
| Medication Administration Record Sheet (MARS) |
A record all medication that is administered to individuals/patients/clients |
| Medication training |
Administration, prescribing, managing and handling of medicines |
| Mental capacity |
The ability to make your own decisions. Lacking capacity means you cannot do one or more of the following: Understand information, retain that information long enough, weigh up the information available to make the decision and/or communicate their decision |
| Mental Capacity Act (MCA) 2005 |
Legislation designed to protect and restore power to those vulnerable people who lack capacity |
| Mental illness |
behavioural or mental pattern that causes significant distress or impairment of personal functioning. Such features may be persistent, relapsing and remitting, or occur as a single episode |
| Micro-organism |
Microscopic (exceedingly small) organism (living being), which may exist in its single-celled form, or in a colony of cells |
| Micro-organisms (resident) |
Micro-organisms which reside on the skin. Most are found on the upper layers of the skin. They are not transient, transferred from somewhere/someone else |
| Micro-organisms (transient) |
Micro-organisms which are transferred from elsewhere onto the skin. They are not resident to the host |
| Motor Neurone Disease (MND) |
A group of diseases that affect the nerves (motor neurones) in the brain and spinal cord that tell your muscles what to do |
| Multilingual |
The application of many languages |
| Multiple Sclerosis (MS) |
An illness that effects the nerves controlling muscle control, symptoms greatly vary. The condition is incurable |
| Musculoskeletal disorders (MSDs) |
Injuries and disorders that affect the human body’s movement or musculoskeletal system (i.e. muscles, tendons, ligaments, nerves, discs, blood vessels, etc.) |
| Mutagens |
A physical or chemical agent that changes the genetic material, usually DNA, of an organism and thus increases the frequency of mutations above the natural background level |
| National Minimum Standards of Care |
Core requirements, which are applicable to all establishments providing accommodation together with personal or nursing care |
| National Occupational Standards (NOS) |
UK standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively |
| Nationality |
Status of belonging to a particular nation |
| Neglect |
Absence or lack of care or consideration |
| Neurosyphilis |
Damaging infection of the brain or spinal cord |
| Non-verbal communication |
Not using words or speech to communicate. Such as using: body language, writing, Makaton (base sign language), picture Exchange Communication System (PECS), Braille, Talking Mats |
| Normal Pressure Hydrocephalus (NPH) |
Build up of cerebrospinal fluid (CSF) that causes the ventricles (cavities) in the brain to become enlarged |
| Occipital Lobe |
Brain’s visual processing centre |
| Omissions |
Exclusion of something or someone |
| Open-minded |
Taking a non-judgemental and friendly approach, whatever the differences |
| Orthopaedic |
Something concerned with conditions involving the musculoskeletal system |
| Palliative care |
Care and treatment given to someone to increase their comfort as an alternative option to continuing treatment for pursuit of curing ailment |
| Parkinson’s disease |
Loss of nerve cells in the brain, which lowers dopamine, causing issues with regulating movement in the body. Often manifests as a tremor |
| Pathogen |
Anything that can produce disease |
| Perfect week tool |
Activity to helps people to think about what they would like their life to look like, and can form the basis of an effective person-centred care and support plan |
| Personal Development Plan (PDP) |
Record reflecting on your own learning, performance and achievements; planning your all-round personal, educational and career development; recording your achievements |
| Personal protective Equipment (PPE) |
Equipment that will protect the user against health or safety risks at work. It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. It also includes respiratory protective equipment (RPE) |
| Person-centred care |
Approach to care where the individual is an equal partner in planning, developing and monitoring care to make sure it meets their needs |
| Phenylketonuria (PKU) |
A genetic digestive disorder due to poor production of a certain enzyme which means they have to lower their intake of food with phenylalanine protein. The main treatment for PKU is a low-protein diet that completely avoids high-protein foods (such as meat, eggs and dairy products) |
| Physical Abuse |
Damage inflicted upon someone’s body by another |
| Pneumonia |
A condition, with swelling (inflammation) of the tissue in one or both lungs. It’s usually caused by a bacterial infection |
| Positive risk taking |
When an individual is fulling informed on the risks, however still wishes to proceed with a potentially dangerous activity with their own choice of pre-cautions. This decision is not blocked, but facilitated to support the choice and recorded in their Care Plan |
| Post Traumatic Stress (PTS) |
Reliving a traumatic event through nightmares, flashbacks, or constantly thinking about it |
| Posterior Cortical Atrophy (PCA) |
Gradual and progressive degeneration of the outer layer of the brain, symptoms of PCA can vary from one person to the next |
| Prejudice |
Giving a judgement towards a person or group of people which is not based on accurate information and is usually negative |
| Procedural memory |
Long-term memory that is responsible for knowing how to do things, also known as motor skills |
| Progressive Supranuclear Palsy (PSP) |
When brain cells in certain parts of the brain are damaged as a result of a build-up of a protein called tau |
| Protected characteristic |
Age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity |
| Provision and Use of Work Equipment Regulations (PUWER) 1992 |
The regulations deal with the work equipment and machinery used every day in workplaces and aims to keep people safe wherever equipment and machinery is used at work |
| Rapport |
Harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well |
| Reflective practice |
A way of studying your own experiences to improve the way you work |
| Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) |
The law that requires employers, and other people in charge of work premises, to report and keep records of: work-related accidents which cause deaths |
| Restraint in social care |
A last resort action of physically forcing the individual to an area, position or restricting their movement |
| Rights |
Legal, social, or ethical principles of freedom or entitlement; that is, rights are the fundamental normative rules about what is allowed of people or owed to people, according to some legal system, social convention, or ethical theory |
| Risk assessment |
The determination of quantitative or qualitative estimate of risk related to a well-defined situation and a recognized threat |
| Safe practice |
Controls measures to be applied to ensure the task/activity is conducted in a way to reduce the risk of injury |
| Safeguarding |
The action that is taken to promote the welfare of individuals and protect them from harm |
| Safeguarding |
To protect from emotional, psychological or physical harm via an appropriate measure |
| Self Advocacy |
Civil rights movement for people with developmental disabilities, also called cognitive or intellectual disabilities, and other disabilities |
| Self-care |
Techniques and general lifestyle changes can help manage the symptoms of many mental health problems. They may also help prevent some problems from developing or getting worse |
| Self-neglect |
Failure of to take care of oneself that causes, or is reasonably likely to cause within a short period of time, serious physical, mental or emotional harm or substantial damage to or loss of assets |
| Semantic memory |
Long-term memory that processes ideas and concepts that are not drawn from personal experience |
| Sensory deprivation or disability |
Impairment of any of the 5 senses and conditions affecting verbal and non-verbal communication (e.g. cerebral palsy, autism) |
| Sexual Abuse |
Molestation, is usually undesired sexual behaviour by one person upon another. When force is immediate, of short duration, or infrequent, it is called sexual assault |
| Sharps |
See Hypodermic needle |
| Shift working |
Employment practice designed to make use of, or provide service across, all 24 hours of the clock each day of the week |
| Sign language |
A form of communication that is expressed with your body, primarily your hands, following a pre-set dictionary and alphabet to form and convey standardised communication. Primarily used by the deaf and mute |
| SMART approach |
A checklist to ensure something is specific, measurable, achievable, relevant and time-bound |
| Social inclusion |
Acceptance of an individual into social activities and/or interactions |
| Sorting important to/for tool |
Exercise to create two lists to outline the individuals desires and needs, and ensure that their desires and preferences are adhered to |
| Speech and Language Therapist (SLT) |
Treat people who have various levels of speech, language and communication problems, including people with physical and learning disabilities, hearing loss/deafness, psychiatric disorders or dementia, cleft palate, stammering, language delay and voice disorders |
| Spillage kit |
Equipment to facilitate the control of spills, leaks and floods in emergency situations |
| Spinal Cord |
A long, thin, tubular bundle of nervous tissue and support cells down the centre of your back that is the main gateway for messages for the body to send and receive information to the brain |
| Spouse |
A life partner in a marriage, civil union, domestic partnership or common-law marriage |
| Stand aid |
Tool/equipment designed to provide support and assistance to those having difficulty getting up into a standing position |
| Statutory Advocacy |
When you are legally entitled to an advocate. (see Advocate) |
| Stigmatised terms |
Words that are described or regarded as worthy of disgrace or great disapproval. E.g. Racial slurs |
| Suture needle |
Eyed or reusable needles are needles with holes called eyes which are supplied separate from their suture thread. The suture must be threaded on site, as is done when sewing at home |
| SWOB assessment |
Analysis of the strengths, weaknesses, opportunities and barriers present or to come |
| Symptom |
A physical or mental feature which is regarded as indicating a condition of disease, particularly such a feature that is apparent to the patient |
| Talking Mat |
Mats to which pictures can be attached and re-arranged as required. The mat shown below was created by someone who was thinking about activities that were important to them |
| Temporal Lobe |
Part of the brain that deals with processing sensory input |
| Text to Speech (TTS) |
An electronic narrator of words. This can be used for people to express themselves or for people to hear text as an alternative to reading |
| Tolerance |
Allowing the existence, occurrence, or practice of (something that one dislikes or disagrees with) without interference |
| Topical medication |
Medication that is applied to a particular place on or in the body. Most often topical administration means application to body surfaces such as the skin |
| Trauma |
Physical, emotional or psychological heavy impacting stimulus or cause of harm, distress or discomfort |
| Urinary Tract Infection (UTI), |
An infection that causes discomfort in the genitals and during urination |
| Vascular dementia (VaD) |
significant change in cognition and behaviour from damage to the brain due to problems with the blood flow |
| Verbal communication |
Words, tone, volume, speed and register |
| Victimisation |
Treating someone badly because they’ve made a complaint or helped to support one |
| Wellbeing |
A person’s state of being comfortable, healthy, or happy |
| What’s working/not working tool |
Outline with the individual and their family to outline the processes, practices and behaviours which are positive or negative. Once the lists are made solutions and appropriate actions are discussed |
| Working memory |
Current cognition, short-term memory, the thoughts being currently combined, processed and considered |
